Terms of Use

How can I shop?

You can purchase products by navigating through the main menu’s categories/subcategories in the home page. By moving your cursor over the category, the category expands and its subcategories appear, where the customer can view all products.

Alternatively, you can purchase products directly from the product’s region of origin, through the recommended recipes and from the ready-made cart options.

How can I pay?

You can use any of the following payment methods to pay for your order.

Mastercard Credit, Mastercard Debit, Visa Credit, Visa Debit, Visa Electron, American Express, PayPal.

The personal data in relation to your payment will not be saved in our website’s archives, instead they will be directly connected to the bank. All credit and debit card holders are subject to verification by the card’s issuer or through the Paypal service.

The product I want is out of stock. When will it be available again?

In case you have already placed your order and the product is out of stock, we will contact you immediately to inform you on any potential delay or to send you a similar product of your choice. If you have any questions or if you need more information, please contact our Customer Support Department.

Shipment method and cost

Products indicated as “Available” are shipped within 3-5 working days from the order date (provided that the order was placed by 13:00 p.m.) by courier.  Products that are not immediately available are shipped as soon as they are made available.

For the purchase of any product, the customer is charged with a shipping cost depending of the total order weight. Free Delivery is onlly available for Greece.

* For areas that are hard to reach, the customers will pick up the product from the closest service point of the courier company.

For any delay in the delivery of your order, please contact us so that we can resolve any problem that may have arisen.

All the aforementioned shipping prices do not include VAT. Upon the placement of your order, you will automatically receive an e-mail containing the analysis of your order. You do not need to do anything else.

Upon the placement of your order, you will automatically receive an e-mail informing you that your order has been received and registered, listing all the items of your order in detail.

Payment Methods

For your convenience, we offer the following payment methods for your order:

Credit card

You can carry out the payment with absolute security and confidentiality using Visa / Mastercard, in a quick and easy manner.

The card details are directly entered in the Viva Payments webpage.

Neither your credit card number nor any other details on your card (CCV2, expiration date etc.) are kept in our databases for obvious security reasons.

The clearance takes place automatically when the Credit Card is selected as the payment method and the processing of your order begins immediately.

Cash on delivery

Only available in Greece with an aditional charge of €2.00.

Paypal

Clearance takes place automatically when PayPal is selected as the payment method and the processing of your order begins immediately.

I received a defective product

If you find a defective product, please contact our Customer Service team, indicating your order number, the name and code of the defective product, as well as a description of the problem.

We will contact you within 4 hours and we will send you the corresponding replacement product on the next working day, bearing the shipping costs ourselves.

A product is missing from my order

In case that you have not received all the products in your order, please contact our Customer Support Department directly through the Contact Us section, having the following information available:

Your order number

Your order’s value

Your order’s payment details

I have received a different product than the one I ordered

If you receive a different product than the one you ordered, please contact our Customer Support Department directly through the Contact Us section, indicating your order number, as well as the product’s name and code.

Order Cancellation

For any order cancellation (in whole or in part), you will need to send an e-mail to [email protected] or call 2221116484 to speak to a Superb Foods representative. This option is only provided before the moment we inform you via email that your order has been delivered to the courier service. 

PERSONAL DATA PROTECTION

1. All transactions carried out via www.superbfoods.gr are governed by the International and European Law, which regulates e-commerce issues, as well as by the Law on consumer protection (Law 2251/1994), which regulates issues regarding sales.

2. The company informs you that, in order to provide you with better and comprehensive support through the services we offer in our web portal, it processes your personal data based on Law 2472/1997 and its relevant amendments, and also based on the following: You only provide us with the data, which is necessary for the smooth completion of the purchase. Specifically, the data necessary for any transaction are the following: your full name, phone number, home address (street, city, postal code), shipping address and type of the proof of payment document (receipt, invoice). At the same time, we ask you to voluntarily provide some information such as: mobile phone number (in case we need to contact you directly), fax number and profession. Data for the proof of payment document: In case of an invoice, we need the company name, T.I.N., relevant Tax Office, profession, registered office address and a contact number. Otherwise, each visitor can browse our e-shop without providing any personal information. We will need your personal data (your e-mail and a password) only when you proceed to order products or catalogs. In summary, we only request the information that is necessary in order to achieve our goal, which is the timely delivery of the products you ordered, the safe payment of your order and in order to offer your the best service possible, so that you will be satisfied and choose us again for your purchases.

3. We use the information you have entrusted us with so as to offer you the best service possible:

• To deliver orders that you have carried out online to your place.

• For you to be able to confirm your orders.

• To be able to get back to you regarding your potential questions and searches.

• To be able to send you special offers and updates.

4. We do not distribute your personal data to third parties under any circumstances (article 11 Law 2472/1997). We not sell or lease out your personal data to third parties under any circumstances. This data is used exclusively by us in order to constantly improve our services to you. The only exception to this commitment is the case when specific information is requested by the relevant State Authorities upon a court judgment.