FAQ

How can I shop?

You can purchase products by navigating through the main menu’s categories/subcategories in the home page. By moving your cursor over the category, the category expands and its subcategories appear, where the customer can view all products.

Alternatively, you can purchase products directly from the product’s region of origin, through the recommended recipes and from the ready-made cart options.

How can I pay?

You can use any of the following payment methods to pay for your order.

Mastercard Credit, Mastercard Debit, Visa Credit, Visa Debit, Visa Electron, American Express, PayPal.

The personal data in relation to your payment will not be saved in our website’s archives, instead they will be directly connected to the bank. All credit and debit card holders are subject to verification by the card’s issuer or through the Paypal service.

The product I want is out of stock. When will it be available again?

In case you have already placed your order and the product is out of stock, we will contact you immediately to inform you on any potential delay or to send you a similar product of your choice. If you have any questions or if you need more information, please contact our Customer Support Department.

Shipment method and cost

Products indicated as “Available” are shipped within 3-5 working days from the order date (provided that the order was placed by 13:00 p.m.) by courier.  Products that are not immediately available are shipped as soon as they are made available.

For the purchase of any product, the customer is charged with a shipping cost of two and a half (2.50) euro, provided that the total weight of the products does not exceed two and a half (2.5) kilos. For each additional kilo over the two and a half kilos, the customer is additionally charged with one (1.00) euro per extra kilo.

* For areas that are hard to reach, the customers will pick up the product from the closest service point of the courier company.

For any delay in the delivery of your order, please contact us so that we can resolve any problem that may have arisen.

All the aforementioned shipping prices do not include VAT. Upon the placement of your order, you will automatically receive an e-mail containing the analysis of your order. You do not need to do anything else.

Upon the placement of your order, you will automatically receive an e-mail informing you that your order has been received and registered, listing all the items of your order in detail.

Payment Methods

For your convenience, we offer the following payment methods for your order:

Credit card

You can carry out the payment with absolute security and confidentiality using Visa / Mastercard, in a quick and easy manner.

The card details are directly entered in the Viva Payments webpage.

Neither your credit card number nor any other details on your card (CCV2, expiration date etc.) are kept in our databases for obvious security reasons.

The clearance takes place automatically when the Credit Card is selected as the payment method and the processing of your order begins immediately.

Paypal

Clearance takes place automatically when PayPal is selected as the payment method and the processing of your order begins immediately.

I received a defective product

If you find a defective product, please contact our Customer Service team, indicating your order number, the name and code of the defective product, as well as a description of the problem.

We will contact you within 4 hours and we will send you the corresponding replacement product on the next working day, bearing the shipping costs ourselves.

A product is missing from my order

In case that you have not received all the products in your order, please contact our Customer Support Department directly through the Contact Us section, having the following information available:

Your order number

Your order’s value

Your order’s payment details

I have received a different product than the one I ordered

If you receive a different product than the one you ordered, please contact our Customer Support Department directly through the Contact Us section, indicating your order number, as well as the product’s name and code.

Order Cancellation

For any order cancellation (in whole or in part), you will need to send an e-mail to [email protected] or call 2221116484 to speak to a Superb Foods representative. This option is only provided before the moment we inform you via email that your order has been delivered to the courier service.